Frequently Asked Questions
Select your interested categories to locate your question.
- Searching Products Efficiency More
- Contact Us
- Secured Trading Service
- How can I reduce trade risks during business?
- What is Secured Trading Service?
- How does Secured Trading Service protect my money?
- How to place a Secured Trading Service order?
- What is the transaction fee for Secured Trading Service?
- Why can't I pay for my order directly?
- How can I apply for a refund for a Secured Trading Service order?
- How to pay for a Secured Trading Service order?
- How can I cancel a Secured Trading Service order?
- How to write a review for an order on the platform?
More - Account Management
- How can I register on Made-in-China.com?
- Why can't I receive the email verification code?
- What can I do if I forgot my password?
- Why does my account fail to log into Made-in-China.com?
- What can I do if I forgot my registered email address?
- My account has been closed for security reasons. What can I do?
- What can I do if "This email has been used " is prompted during registration?
- How can I set a Company Name if I don't work for a company?
- Can I have more than one account?
- Is it mandatory for me to register as a member to find suppliers on Made-in-China.com?
- How can I edit my Member Profile?
- How do I change my email address?
- How can I delete my account?
More - After-sales Service
- How can I submit a complaint?
- What should I do before officially submitting a complaint?
- What evidence do I need to provide when submitting a trade dispute complaint?
- What common mistakes should be avoided when submitting a complaint?
- What should I do after submitting a complaint?
- Can Made-in-China.com ultimately resolve my issue?
- What are the consequences of malicious complaints?
- What is the basis of the platform's intellectual property complaint policy?
- What evidence do I need to provide when submitting an intellectual property complaint?
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